The first month of repayments since the end of a three-year pandemic pause on federal student loans has been filled with mishaps, including incorrect billing amounts and late notices for bills coming due, according to government officials.
Among the issues: 830,000 people missed their first payment since the pause was lifted after a loan servicer failed to send out timely notices to 2.5 million borrowers, the U.S. Department of Education said on Monday.
Some people received their bills just seven days before payment was due, despite the Education Department requiring at least 21 days’ notice. MOHELA, one of the nation’s largest student loan servicers, was responsible for the delayed billing notices and the Department of Education withheld $7.3 million in revenue to MOHELA as a consequence, the department said. (MOHELA did not respond to a request for comment.)
This reminds me that my loan servicer sent me a reminder, to which I could not log on and they couldn’t recover my info through even SSN so I emailed them. I never got a response. Should…probably look into that.
Orrr…alternatively, they can’t locate your info, so maybe you landed on free parking.
I wish! I was trying to login because the government emailed me to remind me and who my servicer is. So THEY know that it’s there somewhere. My service provider probably has the account but I guess lost the data, but they still have SSN + an account somewhere. Just kinda bullshit in general because they aren’t answering emails because of an influx of communication, so call center time with probably hours of wait.
I paid mine off. Auto-pay is still withdrawing and I’m getting late notices in the mail. Incompetent greedy fucks.
We paid our first payment twice because autopay showed as off, so we did it manually. Then magically a week later autopay figured itself out and charged us anyway.
My bill came just a few days before it was due, and it was supposed to be 10% of my discretionary income because of the new income-based plan, but it ended up being a bill for 100% of my income. It’s a strangely calibrated mistake, so that if it were correct I would be signing over my entire paycheck every month, without leaving a single penny for food, rent, you know: life.
The day after I got the bill, I got a letter saying they put my loans in forbearance. Did they realize the mistake? Are they fixing it? I have no idea, because there was no explanation for the forbearance, and I can’t get the servicer on the phone.
Some truly flabbergasting bullshit.
Cool maybe the cost of this mistake, would of accounted for the loan forgiveness we were supposed to get.
would of
They should absolutely refund any tuition you paid for English classes.
