As a techie in this sort of work (Not for Optus), I can only commiserate with the engineers running around trying to restore this. I’ve never had an incident make the news, though that’s more due to luck than anything.
Coming up on 12 hours downtime, now. This is costing millions. And that’s before we get to part where retail customers leave over this and cost them more.
from what I could see there were two stages - the DNS shat out, and the cellular service.
these two should…not be related. I have concerns.
Would anyone expect them to “rest” before it’s back on?
It’s their entire business model, of course they’re not going to kick back and relax while it’s not working.
One Optus engineer to another:
“I dunno…Look it’s nearly 4pm. I only had a sandwich for lunch and I’ve got to get down the shops before knock-off. Tell you what, let’s come back tomorrow morning and make a fresh start of it hey? Meet you here 8am sharp!”
