At least one customer unhappy with T-Mobile's recent price hikes has taken his frustration to the FCC, and despite the carrier's "respectful request", said customer seems to have no intention to "close" their complaint.
  • bean@lemmy.worldEnglish
    35·
    16 days ago

    I was curious but only enough to get it summarized:

    T-Mobile is trying to get customers who filed FCC complaints about recent price hikes to drop those complaints. However, at least one customer, “mjsztainbok,” is refusing to back down, citing T-Mobile’s broken promises and misleading claims. T-Mobile’s “Un-contract” and “Price Lock” guarantees appear to have been violated, with the company’s explanations being unsatisfactory. Customers feel cheated, and T-Mobile could face legal and regulatory troubles, including a potential class action lawsuit, over false advertising. The issue is unlikely to go away anytime soon for the “Re-carrier.”

  • Dark Arc@social.packetloss.ggEnglish
    7·
    16 days ago

    It’s stuff like this that makes me distrust a lot of lifetime price guarantees and lockins. Take for instance pCloud (not to be confused with Proton Drive) and their purchasable lifetime cloud storage…