If Wells Fargo had amazing management, was a massive and undeniable benefit to humanity, and every one of their employees loved working there, how precisely would that have changed the outcome here?

The only two things that I can think of that would have changed what happened is 1) Security actively monitored every single person’s activity within the building at all times and make notes so one of the security team would notice that she’s been slumped over for a long time, and 2) management insisted that all team members are in office every single day to ensure that they all can see each other. In today’s work culture, I’d argue that doing either of those things is bad management.

You say the point is that it happened at Wells Fargo, but let’s be more clear here: is your goal to find any reason to help justify your distaste of Wells Fargo?

I do believe Wells Fargo has a lot to answer for, but let’s be honest and just in what we go after companies and people for. If we constantly attack entities we don’t like for anything that on first pass sounds bad, eventually we’ll have called wolf too many times and legitimate complaints will get ignored