DoorDash now warns you that your food might get cold if you don’t tip::The app-based delivery service is alerting customers that drivers may not take their order in a timely manner if there is no tip included upfront.
“Drivers will retaliate against you if you do not cover the part of their wage we refuse to pay them.”
There, fixed that for you, DoorDash.
I used to work in that crummy space on the HQ side of things.
That’s a little part of it, but there are bigger reasons. Orders with low driver payouts are less likely to get claimed by the contractors in the market. They will sit around longer waiting to get picked up.
Moreover, in order to move a low paying order, DoorDash’s algorithm will be more likely to bundle the order with one or two other orders. That will boost the payout or the claimed job, but it will also make your food wait on a counter an in a car.
You tried to say that it wasn’t DoorDash’s fault for paying like shit, but then went on to qualify every other reason with “low paying order” - none of that would matter if DoorDash didn’t pay like shit.
Oh, it’s 100% doordash’s fault. I completely agree. The base pay needs to be livable.
My point was that it’s not like a dasher is going to slow walk your burger because you didn’t tip. If they see a low payout, they don’t claim it.
DoorDash likes to guilt trip the customer into tipping, when they really should just pay better.
They know that by having a separate tip line, instead of one larger service fee charge, people get tricked into thinking delivery is more affordable than it is. It’s all a bunch of dark pattern shit that fucks over customers and drivers. We need regulations around this space.
It seems like ticket master with the fees at the end and then have people go well I’m already this far into the cart so I might as well check out, or electronics where the starting price is low then few upgrades and price is more than double the initial eye catching low base price.
It’s all pricing tricks except in this one they shift the blame to customers and workers while upper management watches them fight. And tricked people into saying it’s somehow impossible to actually charge a product to account for all the overhead because it’s a services and acting like every other monetary based activity isn’t a service too but doesn’t have pricing problems.
We all get that
Don’t bootlick.
Hey, I’m the first one in line to shit talk gig economy work. Christ, my ass got canned for being a highly internal visible leader, at large delivery service, who was constantly leading and highlighting internal research that showed big concerns with pay (or lack thereof).
That said, if you want to know why orders without tips come cold, it’s primarily because low dollar amounts are undesirable to claim.
DoorDash wants likes to dupe the customer instead of just charging the real full service price at checkout. $5 isn’t enough money for someone to want to spend 45min in time and gas for your burger.
Every comment you post in this thread is coming off as apologetic and verbose, when we all know exactly why DoorDash is lying through their teeth here.
Seems genuine to me. Why are you being a prick while adding nothing to the discussion?
Hey, if the upvotes like you restating the obvious, I guess that’s how this conversation goes. Keep strokin’ it. Somebody’s gonna enjoy it.
Yea so I’m a driver and the characterization that it’s drivers retaliating against customers is… wrong. When we skip an order it’s because it will literally cost us money to deliver, and it’s DoorDash that we’re saying no to.
The problem isn’t the drivers, it’s DoorDash and their unwillingness to pay us appropriately. They’ve recently reduced the base payout to $2, and there’s no delivery where $2 is enough to cover costs of delivery, let alone make the extra few bucks that we’re doing this shitty job for.
DoorDash is actively disincentivizing drivers from taking orders that customers don’t tip on. Please don’t blame drivers for DoorDash’s shitty business practices.
I wouldn’t call it retaliation. If one person offers you $10 and another offers you $15 for the same job, you’re going to opt for the one that pays more. That’s not the driver “getting one over”, it’s just basic economics. It’s not like Door Dash is going to make up the difference.
In an ideal world they would remove any tip lines and just pay their workers a reasonable wage.
But honestly I can’t wait for Zipline deliveries to become a thing.
Delivery drivers are independent contractors and DoorDash facilitates the meeting of drivers and customers. The fees go towards DoorDash and the driver, and the customer can add an additional payment to the driver to make their order more enticing to accept. There’s no “refusing to pay wages” in this situation. If you want to go with the ultra low cost option, it will not be attractive to drivers so you may wait longer.
You can twist the words all you like, but DoorDash is still an employer, and they still pay like shit.
DoorDash is an “employer” as in they have employees, but the drivers are independent contractors. Employees at DoorDash are support staff, coders, etc. DoorDash pay is clearly good enough to attract many independent contractors to deliver for them, and because they are contractors they have all the options.
Them being contractors is legal bullshit. Many of the apps forbid you from running other apps at the same time, they assign orders to you, it’s not an open list, and if you deny too many orders most of the apps will stop assigning you orders. They’re de facto employees that the companies lie about to not pay taxes and benefits
Them being contractors is legal bullshit.
What makes it “legal bullshit”? They are legally independent contractors, and that’s not something that we’re just taking their word for. There are legal tests to determine whether or not someone is an employee or an independent contractor, and there have been lawsuits about this topic as well.
Many of the apps forbid you from running other apps at the same time
Many? I’ve not heard of this, can you name them? As far as I understand it’s quite common for drivers to multi-app.
they assign orders to you, it’s not an open list
Orders are offered to drivers who then choose whether or not to accept them.
They’re de facto employees that the companies lie about to not pay taxes and benefits
That’s your opinion. As of right now it’s not backed up by anything substantial, and it’s not looking likely to change. You don’t need to accuse companies of serious fraud just because you don’t like them.
I’m aware they are legally “contractors”. It’s bullshit.
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There HAVE been lawsuits, yes! And DoorDash lost the class action that alleged they misclassified its workers as independent contractors when they should be classed as employees. They paid 100mil for that, and that’s just one case.
But don’t just take my word for it. Here’s Californias labor laws on the test for determining employee vs contractor;
Under the ABC test, a worker is considered an employee and not an independent contractor, unless the hiring entity satisfies all three of the following conditions:
- The worker is free from the control and direction of the hiring entity in connection with the performance of the work, both under the contract for the performance of the work and in fact;
- The worker performs work that is outside the usual course of the hiring entity’s business; and
- The worker is customarily engaged in an independently established trade, occupation, or business of the same nature as that involved in the work performed.
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No, it’s simply the quickest way to add an additional income for desperate people needing a second job. No interviews, no resume needed, you don’t even need a car.
I quit after I realized it was costing more in gas and car maintenance than I was making. Imagine driving 20 miles for $3. With pick up and drop off, that’s at least half an hour. At that rate, you’re making $6/hour. It absolutely 100% depends on customer tips to actually pay it’s dashers
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Yeah, let me know how to get GrubHub to even respond to a support request for an order that never arrived, much less refund me and then you can tell me GrubHub is better. I had an order that was never delivered on Sept 23 and GrubHub has still not responded to or refunded me. At least with Doordash or UberEats I can get issues with my order addressed almost immediately.
Charge it back. If you didn’t get service, no reason they should get money.
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I did that. There were no options, just a dialogue saying they had refunded me a couple dollars for a price mismatch. But no button to report an issue on the app or web, no chat, no email or phone number. Just a Contact Us form that I filled out and submitted with all the information nearly a month ago, and no one from GrubHub has reached out. I finally just did a chargeback a couple days ago.
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Weird, I’ve gotten refunded by them easily in the past.
Huh, good to know, thanks. I don’t use those services often now that Covid is going away, but if I need to again it’s good to know that one isn’t as quite as shitty.
Yeah this is why I only use GrubHub now. I still tip well cause I appreciate people who bring me food and I can afford it.
Huh, who knew they had their legal reps on the fediverse.
Geez, I hope they’re paying you to suck their dick this hard
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More like blackmail, specially after this warning.
“that’s a nice lunch you got there. It’d be a shame if something happened to it” - door dash mobster
I always heard tips started as “To Insure Prompt Service” or something. Which is basically what you’re doing here with Door dash, so we’ve gone back to the root of tips.
Nah, that’s a Backronym (added to fit the name after the fact.) Tip comes from English slang, meaning “to give”. You can give tips for money or information.
Door dash takes waaaay too much on bs fees from restaurants. If you have to use their app I’d suggest using it to browse menus, calling the restaurant directly and asking if they deliver and order it through them, heck pick up if you can. Fuck all these greedy apps nickle and diming everything.
It almost doubled the cost of my order last time, all the fees and tip bullshit
The last few times I tried to do delivery at food for the family, The price for four fast food meals exceeded going to a decent sit down restaurant and getting a moderate dinner for four.
I’ve never used any of those services. If the restaurant doesn’t deliver, I pick up my order. I also try to go to the restaurant’s website and use whatever ordering system they have there, under the assumption (perhaps mistaken) that the restaurant chose that ordering system because it was the best deal for them.
Fuck all these greedy apps nickle and diming everything.
Isn’t it what’s called shareconomy?’
Isn’t it super fancy?
:-)
No its “gig economy”, and it’s primary purpose seems to be skirting labour laws by calling their employees “independent contractors” so they can save money by screwing the people working for them.
The whole reason I order online is to avoid using the phone. I usually find their website and see if they have their own online ordering. Smaller places often have online ordering provided by an unknown company that charges normal prices instead of having to mark it up to cover DoorDash fees.
Most of the places I’ve tried to order from directly still end up using door dash for the actual delivery. The only place where I’ve seen they actually send out their own driver is a Chinese restaurant near my house.
I’ve gotten drivers from the local pizza place using grubhub but sometimes would get a grubhub driver so at least with grubhub they must have a choice. That pizza place used to have their own online ordering but they sold the business so now they use slice which seems to charge a flat fee. I don’t think slice has their own drivers.
I really only ever order pizza from local places, I’d expect normal restaurants to not have their own drivers.
What kind of “tip” is paid upfront before the service is rendered?
Lots of places do this now, unfortunately.
Literally fucking every place now and I hate it. Ordering take out food that I am picking up myself? It’s “swipe your card here and it’s going to ask you a question”. Literally everywhere. Even places designed to be walk-up and get your food and leave, like a local smoothie place or something.
All the ones that are ordered online?
Well that seems a little wrong doesn’t it
Yeah… It doesn’t make sense, it’s either a fee, or it’s as someone else here pointed out a bribe so they might go faster take better care of your food or take your order at all. But nothing ensures that if you pay first …
Tbh I feel like tipping in general should end already… they only thing it makes is desperate people trying to get by instead of getting a proper income to begin with.
so they might go faster take better care of your food
Paying the tip upfront offers zero incentive for that to happen. That’s the whole point of tipping after services are rendered.
I just said that in the comment just next to that.
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Tipping? Yes, very much. The entire concept is silly.
Paying your food order online? No. Why would you want it any other way?
The concept of tipping isn’t silly at all, I’m not sure why NA doesn’t seem to understand how it should work.
I’m fine with tipping, expecting it to happen or forcing it is the weird aspect here.
Many restaurants where you order at the counter as for a tip when you pay.
Call the spot, order it, and go get the food your fuckin self. Stop spending an extra 35% to have somebody working three jobs get it for you.
35%? That shit doubles for me. Fuck DoorDash.
Don’t make me use my phone as a phone damn it!
Stop spending an extra 35% to have somebody working three jobs get it for you.
I don’t how the three jobs factors into this. Surely they actually need those three jobs, they probably aren’t working them for fun. So not like me not ordering helps them in any way.
Giving in to corporate extortionate practices doesn’t help them in any way either.
it does please keep ordering
Only 35%? You must be on the introductory deal.
Hey, why do you hate trickle down economics so much!
/s
If I could do that I wouldn’t use GrubHub in the first place.
You do not need a service that did not exist ten years ago. I promise that you can live without it.
Try not to be so judgemental.
How about letting us tip afterwards not before. That way we know how much to tip.
How about ditching tips altogether and just paying the drivers a decent, livable wage?
My local pub in Australia just got new POS machines. Day 1 I’m there. They put in the price for your beer on the till, you go to PayPass and walk off, but it’s asking you to tip first. You say “No Tip”, then PayPass and walk off, but then it asks if you’re happy to accept the 1% CC surcharge, being like 9¢. Then you can walk off.
The staff were losing it and apologising. They were so annoyed they just started hitting “No Tip” and “Yes” for people, because that’s how it normally works.
Lowest level minimum wage for someone pouring beer is $24 an hour here.
People still throw cash in the tip jars from time to time, but it’s like when they really appreciate the staff or see they’re having a hectic shift. Even just good conversation or chucking your tunes on, will empty the pocket change in.
That’s how tips should be. Where I live it’s the same probably even more on the no-tipping side. I’ll leave a tip when you’ve gone above and beyond (which is rare, service here is “sober” to put it gently, which is fine, it’s somewhat efficient but just not personal at all).
Or, if you’re the Italian head of bar at the fancy restaurant I took my wife out for anniversary dinner, got seated at a bar table and then you proceed to both entertain us, rock the venue, swap out our inexperienced waitress for the maître d’hôtes, and pour us free drinks on the sly, then you better be sure I’m slipping you a 20€ on the way out. That stuff is extremely rare though.
No my tip would be for being lazy and then actually getting it to me fast and correct. Which is why I said afterwards tip not before, because that means I’m not funding their underpaid wage.
This
As someone that worked in the space, and was forced to AB test this, it’s because pre-tipping increases tip rates and increases the likelihood that an order will be claimed promptly.
That said, if I could wave a magic want and get my way, I’d say that these people need to be employees, and true delivery costs need to not be hidden in fees and tips.
It IS expensive to deliver stuff, and we need to be upfront with that.
It would be much worse for the drivers in that case because they would have to gamble on whether an order would be good to take or not. We’ve already seen something similar on Uber Eats where they allowed people to fully change tips retroactively, so people would get their orders accepted quicker with a large tip and then just remove it once they got their food.
It’s not a tip then. A tip is a reward for services rendered. A tip paid before services are rendered is not a tip. It is part of the bill.
Whine some more then, it’s not going to change. It’s more important that drivers get paid than you saving a few bucks.
I get why people are annoyed by tips and why, but god damn some of you sound entitled as fuck on social media.
You can’t have it both ways. If drivers get paid a living wage it’s still going to come out of your pocket one way or the other.
Tips are arbitrary anyway. Fuck tipping culture. I don’t get delivery because it’s too expensive and I can do it myself for cheaper. But if you want something and pay the bill that gets charged for the service then that should pay for everything including the employees.
Yes, exactly. They copied the traditional food delivery formula but should have modified it to fit the contractor model.
So pretty much the same as if you do tip.
I stopped using DoorDash when their fees and overall cost doubled what it should be.
I’ll walk down and get it myself.
It’s fucking ridiculous…they all are. Uber, Grubhub, I mean if some of that went to the drivers then fine, we could talk. But we all know they don’t.
How lazy and dependent people are if they can be “blackmailed” by the food delivery service and that service doesn’t fear a significant loos of customers!
It boggles my mind that people use apps like these
I sit there at work sometimes, and people are ordering food from takeaways ten minutes walk up the road, paying easily three times what you’d pay to go and get it yourself.
It just doesn’t seem to occur to them that they can go and fetch it.
I brownbag lunch and we do a group lunch once a week at work at a restaurant.
It occurs to them, but sometimes you just don’t want to.
Just another reason to avoid Door Dash: Best to get off your ass and get food. Better yet: Cook your own food!
Exactly. It’s crazy how quickly this type of services get the “can’t live without it” status. One day people are cooking their own food, calling taxis and walking around and next they will starve to death if someone can’t bring them their BigMac and can’t get anywhere without Uber or electric scooter.
It’s just frustrating because almost all the restaurants that used to have their own delivery drivers now just do Uber or Door Dash
Nothing wrong with scooters (shout out to !micromobility@lemmy.world), but bikes are better IMO. I agree with the rest of your sentiment though.
You’d be amazed with the number of millennials who need someone to get food for them. One of my friends from high school is a neckbeard who doesn’t work and his parents literally bring all his food into his apartment and he’s rude about it because they interrupt him playing video games.
DD is just explaining that it’s a bidding system. Few if any drivers are going to want to drive out of their way to pick it up and deliver it to you for little or no guaranteed tip listed up front and high chance of someone bailing on it anyway. Food sits at the restaurant for a long time
Pretty sure if I were to put a $20 tip I’d have no problems getting someone to accept the order immediately.
The problem, and the reason we’ve stopped using Doordash completely, is that your big tip means your order will get stacked with the low/no tippers to incentive the driver to pick them all up. And your food will sit there getting cold while the driver waits to pick up the others.
This has become universally true over the last year or two in Chicago at least. We are good tippers and every single time we’d see our food get picked up then watch the driver wait to pick up some other order – sometime waiting 30 minutes or more with our food in their car less than a block from our home.
It’s true everywhere. My wife and I both placed separate orders. I placed mine first and watched the driver wait 30 minutes, after picking up my order, until her order was ready. Then they got confused that both orders were coming to my house and didn’t drop my order off. They figured it out after a few minutes and came back, but after 45 minutes of sitting in a car nachos are pretty fucking gross.
If they see the tip before taking the job I could see that making sense.
DoorDash “tips” are done before your food arrives, not after, and you can’t change them after you order.
They’re not tips, they’re bribes.
Signing bonus
Gross.
Also, in my experience, an tip doesn’t even guarantee warm food lol
I used door dash maybe 5 times ever, tipped 20% and still got cold AND wrong food everytime.
I used DD a lot during the course of the pandemic and I’d say it was completely botched at least 70% of the time. Part of the reason I used it so much was that they were giving me a ton of money to use in credit due as a resolution to the constant issues. This actually made it very cheap overall so it was hard to complain. I always gave above average tips too
I have no problem tipping, I have a problem with DoorDash and Grubhub calculating the tip on the total bill with all their fees included.
I have no problem tipping 20% with a $4 minimum, but it’s going to be based on the meal I ordered, not your bullshit service fees.
Tipping is weird to me. Since every other business doesn’t have tips because they already price their services or products correctly to account for their employees salary, since it is 100% their responsibility as the employer.
This shifting of responsibility and blame to the client by underpaying staff and pushing a system of begging and guilty tripping is incredibly weird.
This all signifies a pricing problem. Well I guess not one for the employers who are cheapskates raking in profits in a system where they shift attention of blame away from themselves.
Tipping is paying for the service. Having someone deliver food to your doorstep is a luxury. The restaurant needs to be paid for the food, the service needs to be paid for facilitating the delivery, and the driver should be paid for the service.
Why not actually price it into the cost of the food. Like any delivery x distance will cost x amount. Like actually charge what they want instead of this arbitrary guessing game.
Like you know… Like how online orders will provide the shipping cost to the consumer and then not expect tips, since the shipping cost is already accounted.
Charge what they want…
Because the restaurant isn’t doing the delivery.
Now, I agree, if you’re talking a restaurant doing delivery themselves, yes, bake it into the price of the food… Except then you’re dealing with competition from other restaurants. If Pizza Hut is $4 more a pie because they pay their drivers more, what happens when Papa John’s under cuts them?
In the case of Door Dash, you’re dealing with three entities all trying to make money, the restaurant, the Door Dash service, and the contractors they have driving.
That is the business justification for it. I’m saying set the price themselves and if it’s door dash than actually set a high enough fixed price as opposed a system worse than ticket master where it’s a guess game of begging and charity.
You try to make it out to be so complex but really is as simple as an online company not being the one to do the delivery but providing different delivery options from various different companies that have set a clear and upfront cost to deliver the package.
Instead of a weird paying the cost of the product and being charged cost of shipping but then that actually not being enough, since delivery companies can be bothered and having to start tipping hoping x delivery company eventually delivers it since they don’t know how to set prices themselves.
Door Dash doesn’t set the menu prices, the restaurants do. Door Dash sets the delivery fees and then leaves the tipping of drivers to the consumers.
If Door Dash set the delivery fee at $10 with no tip, and Grub Hub sets the delivery fee at $5 with tip to be decided by the consumer, nobody would use Door Dash.
Seems like a company that shouldn’t exist if they can’t stay in business by actually charging what is necessary to remain solvent because customers will be scared off as you claim.
Seems more an excuse for door dash to justify why they don’t set a proper delivery fee to lure customers and underpay drivers and just sit back and have the blame game being played between customers and workers.
Gonna be real boss, as a driver for DD, delivery drivers don’t care what you ordered. They care about mileage, pickup & drop off times, and stairs. A $5 tip will cover most sane orders. $10 will usually cover insane orders / stairs.
If you’re concerned about timing, tip $5 and then text them when they are assigned the order and let them know it is time sensitive and that you’ll add cash tip on arrival for prompt delivery.
