Although I don’t understand the appeal of Leon in a g-string, I also understand that Capcom didn’t make the mod.
Heads up capcom, the religious conservatives of the world are angry that kids are playing games and not praying. Your reputation is already in the sewers.
In a separate slide that’s explained a little more fully, the company adds that the impact of mods on their reputation isn’t just the result of someone stripping Leon Kennedy down to his knickers. Players who install mods only to suffer performance problems such as crashes, freezing or save data corruption can end up turning to Capcom for support, which can then eat up workload and development budget that might otherwise be spent on creating higher-quality games.
I’ve worked in software support for a decade and saying “We can’t support you because you modified this” is pretty standard. And with automated replies they don’t take too much support time.
Require customers to email support, require a log file, have your log files show if mods are installed, auto reply that the customer should reinstall the game without mods and see if the issue persists.
If you want to get really snarky, figure out who wrote the mods and cc them on the reply saying “For your convenience we have included the authors of the installed mods on this email so you can work with them to resolve your issue.”
Then just impliment some automatic message before anyone in support is contacted. Something like “If you installed mods in your game, the first step is to uninstall them. If it still works, reinstall the game. If it’s still not working after that, THEN we’ll help”
Maybe worded a little more professionally, but just an automatic trouble-shooting message that’s gonna be every support person’s first response anyway
Look at the Sims 4 support website, is a good start to see that a lot of people will 100% ask questions like, " Completely moded action, has a bug. How to fix it? I don’t play with any mods I promise."
So personally I don’t have any higher hopes for the Capcom audience, but credit to EA at least they just shrug their shoulders and answer " First completely remove your mods, clean the cache files and repair the game"
Although I don’t understand the appeal of Leon in a g-string, I also understand that Capcom didn’t make the mod.
Heads up capcom, the religious conservatives of the world are angry that kids are playing games and not praying. Your reputation is already in the sewers.
This might be an issue, however:
I’ve worked in software support for a decade and saying “We can’t support you because you modified this” is pretty standard. And with automated replies they don’t take too much support time.
You could even automate that entire process.
Require customers to email support, require a log file, have your log files show if mods are installed, auto reply that the customer should reinstall the game without mods and see if the issue persists.
If you want to get really snarky, figure out who wrote the mods and cc them on the reply saying “For your convenience we have included the authors of the installed mods on this email so you can work with them to resolve your issue.”
Then just impliment some automatic message before anyone in support is contacted. Something like “If you installed mods in your game, the first step is to uninstall them. If it still works, reinstall the game. If it’s still not working after that, THEN we’ll help”
Maybe worded a little more professionally, but just an automatic trouble-shooting message that’s gonna be every support person’s first response anyway
The Sims 4 have a support message like that. I have no idea how much it helps but God knows it is desperately needed.
Gee capcom. Got any hard evidence that people who install mods are going to you for help?
Look at the Sims 4 support website, is a good start to see that a lot of people will 100% ask questions like, " Completely moded action, has a bug. How to fix it? I don’t play with any mods I promise."
So personally I don’t have any higher hopes for the Capcom audience, but credit to EA at least they just shrug their shoulders and answer " First completely remove your mods, clean the cache files and repair the game"