Three mobile network seems to want to ‘kill off’ my sick dad
www.theguardian.com
The company insists the only way to transfer ownership from him to me is to say he is ‘deceased’

<Three> came up with its brainwave. You can tell from the tone of the email that it really thought this was compassion in action. The bereavement team, it proposed, would call your father with you present and, if he consented to be declared dead, it would complete the transfer process used for deceased customers.

It would, it continued blithely, have to report your father as deceased to all the credit reference agencies, but it would later correct this on his credit file, although it would be unable to circumvent a marker on his record. “I really hope this will work for you,” the letter ended brightly.

  • Onomatopoeia@lemmy.cafeEnglish
    51·
    20 天前

    I think we need more context.

    Why does ownership need to be transferred?

    I’ve found when dealing with such companies, it’s just easier to lie and say you’re that person, and have all their info (social, address, pin/passphrase, etc) rather than fight with them

    • AwesomeLowlander@sh.itjust.worksEnglish
      4·
      20 天前

      From the article:

      Change of ownership is a standard process offered by most telecoms providers. Without ownership, customers can’t cancel contracts or make other critical decisions.

      –

      I’ve found when dealing with such companies, it’s just easier to lie and say you’re that person, and have all their info (social, address, pin/passphrase, etc) rather than fight with them

      Being able to break the law easily does not mean everybody wants to break the law.