If they have a good support team they already have a form letter for “you are using this product in an unsupported way” and it takes about 30 seconds to process them.
Yea I don’t really contact a company unless someone on a forum specifically says that’s the best way to resolve the issue (ex. Account authentication related bugs). Either that or it’s specifically related to my purchase
Pretty sure that’s the case for my less tech-savvy friends and family too
that, and I can imagine they fear a giant wave of support tickets from people using HA and having problems
If they have a good support team they already have a form letter for “you are using this product in an unsupported way” and it takes about 30 seconds to process them.
And let’s be honest, someone with the tech knowhow to set up home assistant isn’t going to ask Haier for help
Yea I don’t really contact a company unless someone on a forum specifically says that’s the best way to resolve the issue (ex. Account authentication related bugs). Either that or it’s specifically related to my purchase
Pretty sure that’s the case for my less tech-savvy friends and family too