Between @Tutanota and @protonprivacy I think I’m going to purchase Tuta services. Why? I read people says Proton lacks a professional support.
Well, I changed my mind after this stupid post. I didn’t read all these comptains and honestly I like both services. Sorry for the bad impression I did. :|

  • 🔗 David Sommerseth@infosec.exchange
    41·
    9 months ago

    @unruhe @Tutanota @protonprivacy

    I’ve been in touch with both. I’ve let Tuta behind. The Proton support was superb. It was delightful to actually be in touch with support personnel actually understanding how e-mail and the delivery mechanisms work. Solved my issues pretty quickly.

    But was on Proton business and Visionary plans when I reached out, so the support level expectations are quite higher there.

      • 🔗 David Sommerseth@infosec.exchange
        4·
        9 months ago

        @unruhe @Tutanota @protonprivacy

        I dunno. I more often feel people who complain loudest about poor support comes from people who want a specific outcome but gets angry when they don’t get what they want and expect. And then let their steam out in social media angling it in a way that they are the victims.

        And this trend isn’t specific to Proton, but more as a general impression.

        The best way to check the support level is to actually reach out to them with an issue and then see how they respond to you.

        • 🔗 David Sommerseth@infosec.exchange
          2·
          9 months ago

          @unruhe @protonprivacy

          I thought a bit more on these complaints since this post. And I realised these complaints can also be ignored by applying some basic mathematics and common sense.

          Proton has more than 100 million users by now. So let’s say 100 million in this example. How many public complaints would it need to be from these users to really “catch fire”? Meaning - how often do you read about complaints and from how many users? More than 100.000 users? Okay. Let’s say there are 1 million dissatisfied users.

          If half of that million users complained loudly on the Internet, I would say that would probably be quite noticeable. Media would most likely pick it up, and it would brew up to media storm right?

          Have you noticed anything like that? Do you see that many users complaining?

          And if yes, that would still only represent 0.5% of the whole user base of Proton. If you include the other half complaining “silently”, it would represent 1% of the Proton users.

          That still leaves 99% users which are at least to some degree satisfied with Proton.

          Even if you pull it up to 20 million dissatisfied users, they would still be in the minority compared to users finding Proton’s services being just fine. And 20 million dissatisfied users - that would definitely have caused some media traction, don’t you think?

        • 🔗 David Sommerseth@infosec.exchange
          1·
          9 months ago

          @unruhe @Tutanota @protonprivacy

          Give both a shot. Both are the only ones (I know of) having zero storage access as the only option; meaning #e2ee is enforced. You may have mailbox.org as a third one (E2EE must be enabled manually there).

          I ended up with Proton as I experienced it far more feature rich, flexible and mature. And the Bridge is a must for my use case. In addition, it builds on PGP which can be used to have E2EE communication with people outside of Proton. (yes, I’ve tried Mailvelope with Tuta; that does not work at all. And doing it manually with copy/paste and PGP in an ordinary text esitor is a waste of time and also turned out error prone one the receiving end; Tuta mails gets mangled on the way).

          But if you’re a very lightweight mail user, Tuta might fit your need. I generally think of Tuta more like a messenger service with SMTP transport support.

          Also beware, importing mails to Tuta is still not possible (unless that has changed the last months). And exporting mails are also a mess. I have migrated one user from Tuta to Proton, and I had to manually fix mail headers to get them imported. The mail export was quite poor, tbh. It took me longer than importing a handful of users from a Zimbra server to Proton - using the same Proton Mail Import/Export tool.

          Finally, I just want to mention that Tuta is a company with less than 20-30 employees, serving something like 10 million users. Proton is probably closer to 500 employees these days, serving more than 100 million users. So these organisations are quite different. Which also means they have quite different approaches for developing services further and capabilities to handle sudden challenges.