Venmo is owned by Paypal.

Don’t let Shady Vance go near your couch cushions.

He makes a pretty good point near the end of the video where he claims that reviews are only a catalyst, and only speed up whatever trajectory the company is already on. Assuming that the reviews are honest and objective I agree with this point 100%.

Ultimately the quality of the product or service on offer steer the ship, the reviews are just the wind.