What I’m saying is they would not check the line. If you reported a service outage they would tell you it was probably your modem going bad since you weren’t renting a modem from them. In order for them to check the signal and check the lines you would have to replace your modem with their modem. $120 a year for a piece of equipment that you can buy for 60 bucks it’s just so ridiculous.
I had Charter briefly and they refused to troubleshoot if I didn’t rent their modem. If you call them for an issue with your service their base assumption was that the problem was your equipment. They would not perform any troubleshooting until you had replaced your modem with their modem. We never even got past installation because I told the installer to take it all and cancel my order and go home because the bill was way more than they had advertised. It was supposed to be $55 a month plus normal taxes and fees with a 6-month discount that would have made it like 25 bucks a month for a bit. But in addition to the $10 month modem rental there was also a $15 fee that made no sense. When I asked I was told it was a fee because I didn’t get a bundle. Now they advertised their internet service by itself for $55 a month. You of course got discounts if you bundled in phone or television. But they also advertised each service on its own for a specific price. Apparently if you chose to buy that service from them or the price they advertised it as they charged you a $15 a month fee for buying the product at the price advertised without buying another product to go with it. I was already ticked off about the $10 a month modem rental fee but I wasn’t going to pay an extra $15 a month on top of that for crummy basic cable internet.
CAT 8 is ridiculous. By the time you would need CAT 8 it would probably be better to run fiber optics in the house. I’m looking to run Ethernet soon and will run either CAT 6 or CAT 6a depending on the difference in price but I could get away with CAT 5e easily for current needs I just want to be ready if I ever go to to multi-gig service.