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Joined 1 year ago
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Cake day: June 13th, 2023

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  • Folks want to offboard their issue somewhere with minimal effort. It’s much easier to do that in free text in an app you’re already in than to submit a form where you have to categorize your issue on a website you’d have to pull it.

    You’re right to say it’s friction making people step outside the preferred path.

    People are lazy.