• hitmyspot@aussie.zoneEnglish
    152·
    10 months ago

    Yes, but without the plug in, they wouldn’t buy the product to give the data. It’s circulat logic on their part.

      • SkaveRat@discuss.tchncs.deEnglish
        01·
        10 months ago

        that, and I can imagine they fear a giant wave of support tickets from people using HA and having problems

        • Semi-Hemi-Demigod@kbin.social
          13·
          10 months ago

          If they have a good support team they already have a form letter for “you are using this product in an unsupported way” and it takes about 30 seconds to process them.

          • BossDj@lemm.eeEnglish
            16·
            10 months ago

            And let’s be honest, someone with the tech knowhow to set up home assistant isn’t going to ask Haier for help

            • Otter@lemmy.caEnglish
              4·
              10 months ago

              Yea I don’t really contact a company unless someone on a forum specifically says that’s the best way to resolve the issue (ex. Account authentication related bugs). Either that or it’s specifically related to my purchase

              Pretty sure that’s the case for my less tech-savvy friends and family too

    • helenslunch@feddit.nlEnglish
      4·
      10 months ago

      Unless they already bought it and now have to either throw it away or start using the (presumably) shitty app.

      • hitmyspot@aussie.zoneEnglish
        2·
        10 months ago

        The app already exists, so anyone who has it, will keep it.

        Anyone in the market to purchase will now avoid. Their suit will cost more sales than the app, which may have actually generated sales by existing.

        • Norah - She/They@lemmy.blahaj.zoneEnglish
          1·
          10 months ago

          …so anyone who has it, will keep it.

          I literally saw someone in a different thread about this earlier talking about ripping out their Liftmaster garage doors when they pulled a similar move last year.