I’ve also had no negative experience with VPNs and Discord. This being said, I see two potential factors.
Accessing an account from a different IP and then changing the email on that account from that different IP can look like the account got hacked.
And the specific VPN being used could play a role (I’m not asking you to reveal that) - if the VPN is being used by bad actors, their IP ranges might be flagged as well.
Considering the problem with stolen accounts being used to send spam to their friends and the servers they’re in, I can see why there would be automated logic to rate limit actions. The only real issue I see here is the appeal / support process just not being there, going by your other message about a lack of success appealing.
This is probably the most likely answer. Frustrating that contacting customer service for appeal with them giving you zero options to prove your identity.
Discord customer service is abysmal. I’ve had to contact them twice, and twice I have been ignored. They answer 10 times with the same AI generated response: “Have you tried turning it off and on again? Have you tried logging off and on again? Have you tried resetting your password?” I tell them I have tried everything, and they still answer with the same response, just paraphrased a bit differently.
Not sure about just chaning an email. I could see how creating accounts from different IPs might look like you’re setting up spam account or trying to evade server bans or something.
Because people have a tendency to present themselves from the best angle by omitting pertinent but inconvenient facts. I’ve seen dozens of “my videogame account was unfairly suspended” threads with a community manager showing proof that they were, in fact, violating the rules.
I’m not claiming that this is what happened here, and I also think that Discord is a dogshit company, but your word alone is not credible.
I didn’t say you’re lying or even breaking the TOS. But your conclusion that you got suspended “just for using a VPN” is also obviously false. So there must be more to the situation.
Discord has an absolute massive user base that they are going to cater too before considering edge cases.
In theory inconveniencing the edge cases by making them work through the support process is worth it to stop account takeover and further spam and fraud.
Sucks when the support process takes too long but I’d limit your account every time too.
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I’ve also had no negative experience with VPNs and Discord. This being said, I see two potential factors.
Accessing an account from a different IP and then changing the email on that account from that different IP can look like the account got hacked.
And the specific VPN being used could play a role (I’m not asking you to reveal that) - if the VPN is being used by bad actors, their IP ranges might be flagged as well.
Considering the problem with stolen accounts being used to send spam to their friends and the servers they’re in, I can see why there would be automated logic to rate limit actions. The only real issue I see here is the appeal / support process just not being there, going by your other message about a lack of success appealing.
This is probably the most likely answer. Frustrating that contacting customer service for appeal with them giving you zero options to prove your identity.
Discord customer service is abysmal. I’ve had to contact them twice, and twice I have been ignored. They answer 10 times with the same AI generated response: “Have you tried turning it off and on again? Have you tried logging off and on again? Have you tried resetting your password?” I tell them I have tried everything, and they still answer with the same response, just paraphrased a bit differently.
Ironic because Discord CAN ask for your phone number or even ID.
Not sure about just chaning an email. I could see how creating accounts from different IPs might look like you’re setting up spam account or trying to evade server bans or something.
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Because people have a tendency to present themselves from the best angle by omitting pertinent but inconvenient facts. I’ve seen dozens of “my
videogameaccount was unfairly suspended” threads with a community manager showing proof that they were, in fact, violating the rules.I’m not claiming that this is what happened here, and I also think that Discord is a dogshit company, but your word alone is not credible.
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I didn’t say you’re lying or even breaking the TOS. But your conclusion that you got suspended “just for using a VPN” is also obviously false. So there must be more to the situation.
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Discord has an absolute massive user base that they are going to cater too before considering edge cases.
In theory inconveniencing the edge cases by making them work through the support process is worth it to stop account takeover and further spam and fraud.
Sucks when the support process takes too long but I’d limit your account every time too.